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Student and Family Support Office

Student and Family Support Office

Student and Family Support Office icon

If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal.

If your question or concern cannot be addressed at the school level, by the teacher, principal or school superintendent, please contact our Student and Family Support Office.

We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.

When you contact our Student and Family Support Office:

  • we will acknowledge your inquiry within 2 business days
  • we aim to provide an answer within 5 business days

To help us respond to your inquiry, please provide:

  • your name and contact information
  • your child's name and school
  • a description of your question or concern
  • any steps you have already taken to try to resolve the issue. 
Student and Family Support Office

Contact the Student and Family Support Office

A staff member from the Student and Family Support Office will review your concern and direct it to the most appropriate staff member. 

Please note: The intent of this office is to provide parents/guardians with a streamlined way to escalate complex concerns that cannot be addressed by their child’s teacher, principal or school superintendent. 

Our school board trustees provide governance and oversight for the school board, but are not responsible for day-to-day operations or individual student/family concerns. If you have a concern related to your child's needs at school, please follow the process outlined on this page. 

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