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2020-21 Service Excellence Award Recipient - Ryan Metcalfe
2020-21 Service Excellence Award Recipient - Ryan Metcalfe
Posted on 07/14/2021
Ryan Metcalfe

Ryan Metcalfe is an award recipient for demonstrating all six qualities of Service Excellence in his role as a technologist at South Grenville District High School.

Culture of Care

Ryan regularly demonstrates a culture of care in the way that he manages the myriad of requests for service that he receives from the staff and students at nine schools including South Grenville District High School, Maynard Public School, Wellington Public School, Centennial '67 Public School, South Edwardsburg Public School, TR Leger Prescott Site, Pineview Public School, Athens DHS and Naismith Memorial Public School. He is always rapidly responsive and considerate in his problem solving of any and all issues that arise.

Individualized Care

Ryan demonstrates individualized care by giving his full attention to questions and concerns that he gets from staff and students. Recently, he took time out of a day, in which he was pre-booked and was already extremely busy, in order to help configure the device of a new employee so that she could have a smooth start on her first day.

Above and Beyond

Ryan demonstrates above and beyond by making himself available to solve the multiple "quick question" or the "while you are here" questions that crop up from staff and students as soon as he signs into the school – many of which are in addition to the reason that he actually stopped by the school in the first place – and many of which are much more involved than the problem that he was coming to the school planning to resolve.

Recognized and Valued

By taking the time to give each person focused attention, Ryan values and treats each and every person with respect.

Collaboration and Communication

Ryan demonstrates collaboration and communication by discussing, planning and researching questions and concerns around the IT infrastructure of the school. He will frequently respond to even casual questions with a thoughtful, reflective and sometimes even a researched response, and propose a variety of solutions – with links!

Action Start to Finish

Ryan always demonstrates from start to finish by unfailingly following through on any task he is asked to undertake.

For his high level of service and willingness to share his expertise, the Upper Canada District School Board is proud to honour Ryan with a Service Excellence Award.

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